PRIVACY
POLICY
1. Introduction:
Welcome to the Vero Estate privacy policy. At Vero Estate (referred to as “Company,” “we,” “us,” or “our”), we take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, store, protect, and disclose your personal information when you access or use our website. By using our services, you agree to the practices described in this policy.If you have any questions or concerns about this privacy policy or your personal information, please reach out to us using the contact details provided in the Section : "Contact Us"
2. Sources of Your Personal Data:
We collect personal data (which may include your name, email address, mailing address and phone number) from various sources, including but not limited to:I. User Provided Information:
a. Vero Estate Websites: This includes our websites, operating under our domains and web addresses (URLs), as well as micro-sites on third-party social media networks.b. Electronic Communication, Customer Service and Mobile Application: Interactions between you and Vero Estate or its Customer Service through emails, text messaging services, electronic messages, phone, chatbot, email, Whatsapp, etc. We may also collect data gathered from your use of smartphone applications created or operated by Vero Estate or our partners.
c. Advertisements: Interactions with advertisements on our websites and apps, including partner advertisements and data collected via registration forms, surveys, or questionnaires during events, contests, promotions, or inquiries about our properties.
d. Recruitment Service: Information collected when you engage with our recruitment portal.
II. Other Sources (including automated sources)
Information obtained from cookies, web beacons and other tracking technologies along with information from subscribing to our newsletter, from social media networks, market research agencies, third-party sales agents, registered brokers, promotional partners, public sources, and data acquired from other companies.3. Non-Personal Data
Vero Estate may also collect non-personal identification information whenever you interact with our site. This information may include details about your web browser, computer type, technical data regarding your connection to our site (e.g., operating system, internet service provider), and similar information.4. How We Use Your Personal Information
We use your personal information for various purposes, including but not limited to:a. To facilitate Sales and Purchases: In case you decide to purchase properties which are listed with us via Direct Clients or Developer’s New Projects, we may collect personal data to finalise the sale purchase agreements and property sale.
b. Responding to Queries and Expressions of Interest: The information also helps us respond to your queries and expressions of interest, assisting you in finding the right property. This includes inquiries made through our website, social media channels, phone calls, and in-person visits.
c. To Improving Customer Service, Feedback and Complaint Resolution: The information you may provide helps us respond more efficiently to customer service requests and support needs. The information may also be used to address your feedback and complaints about our services, with the aim of enhancing customer satisfaction.
d. To Personalise User Experience: We aggregate data to understand how our users, as a group, interact with our services and resources, allowing us to enhance your experience.
e. Email Campaigns, Personalized Services and Offers: Collected information may be used to gauge your interest in our services and to send you relevant and timely content along with tailor offers, promotions, discounts, and personalized content based on your preferences and interests.
f. Legal Compliance and Claims: We process personal information to comply with legal obligations and to exercise or defend legal claims.
g. Payments and Fraud Prevention: Your information is used to process payments securely and to prevent fraudulent transactions to ensure compliance with legal and regulatory requirements.
h. Other Information Collection: We collect non-identifiable data from cookies, web beacons and other tracking technologies to improve our website and services.
Opt-Out and Do Not Disturb Requests: We respect your communication preferences and provide opt-out options for receiving certain types of communications.
5. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. However, we may share generic, aggregated demographic information, not linked to personal identification information, with subsidiaries, business partners, trusted affiliates, and advertisers for the outlined purposes.6. Data Retention
We retain your personal information for a reasonable period, taking into account the need to address queries, comply with legal requirements, and establish legal claims. When your data is no longer needed, it is securely disposed of.7. Data Security
We employ industry-standard security measures, including encryption, firewalls, and secure communication channels, to protect your information. However, it’s important to note that no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your login credentials.8. Policy Updates
This policy may change over time at the sole discretion of Vero Estate. Your continued use of our platforms following updates constitutes acceptance of the changes in the policy. Please check this policy periodically for updates.
Email : contact@veroestate.in
RERA Licence No. : 151 of 2022
Ground Floor Tower A, Paras Twin Tower Golf Course Road, Sector 54, Gurgram Haryana 122011
Vero Estate is a professional real estate brokerage firm serving buyers and sellers of luxury commercial & residential properties in Gurgaon. The brokerage is composed of a close group of talented Realtors led by the firm’s President and Founder, Harneet Makhija.
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